Name
Navigating changing customer needs for public transport information – key learnings and planning for the future
Date & Time
Tuesday, July 7, 2026, 3:35 PM - 3:50 PM
Speakers
Description
Customer tastes and expectations of journey planning information are rapidly evolving based on the many digital interactions they experience each day. This is a reflection on 10 years of change and where this points Metlink into the future. With moderate budgets and bespoke requirements, what's the best plan for navigating ubiquity of big tech platforms such the emergence of IA?
Session Type
Presentation