Full Name
David Boyd
Job Title
Manager Customer Experience, Metlink
Company
Greater Wellington Regional Council
Speaker Bio
David is the Customer Experience Manager at Metlink, the Greater Wellington region's public transport authority. His team are responsible for facilitating customer input into the design of the Metlink network, information and services. His work at Metlink includes the design of new routes, the development of Metlink's digital channels and the launch of new fare payment technology. As a CX designer by trade, David is a strong advocate for ensuring customers are engaged from the outset and through-out the design process.
Speaking At
